Partner Email Notifications

Michael Tawil
Michael Tawil
  • Updated

You can manage your email notifications under Settings on the User Management page. You can enable email notifications in three categories: Errors, Invoices, and General.

 

Error Notifications cover backup error summary reports and MIME errors. Partners with the Owner, Super Admin, Admin, or Support role can receive these notifications. You can also select the Support tab in the Partner Portal to see all errors that exist in any organization. If you need support understanding the cause or fixing any errors, please report it to us through a support ticket; we would be happy to assist.

 

Invoice Notifications contain payment reminders. Partners with the Admin or Finance roles can receive invoice notifications.

 

General Notifications cover a wide range of information, such as insufficient seats, deactivation and reactivation of subscriptions, and NFR reports. Partners with the Owner, Super Admin, or Admin role can receive these notifications.

 

How to Enable Notifications for New Users

  1. Navigate to the Settings menu and click User Management. 
  2. Click the + New User button.
  3. Fill in the form with their email and set a password, role, and notifications.
  4. Click the Save button.

 

How to Enable Notifications for Existing Users 

  1. Navigate to the Settings menu and click User Management.
  2. Click the Check Box under the category column you want to enable (Error Notification, Invoice Notification, or General Notification).

 

Notification Frequency  

You have the option to receive notifications daily, weekly, or monthly. By default, all notifications are set to daily except a seat availability report that is set to weekly. 

 

To change your notification frequency, please follow these steps:

  1. Navigate to the Settings menu and click User Management.
  2. Click the Notification Settings button.
  3. Select daily, weekly, or monthly for each notification.

Was this article helpful?

0 out of 0 found this helpful