Topic
This article explains how to delete and deactivate mailboxes in NinjaOne SaaS Backup.
Environment
NinjaOne SaaS Backup
Description
When a mailbox is deleted, the backed-up data is purged. Deleting mailboxes is only available in the End-User portal for our Backup plan. If you use our Archiver plan, contact support@dropsuite.com for assistance with manual deletion. Note that this option is not available for organizations using a Backup Only plan. This is not available for users using an archiver plan.
How to Delete a Mailbox (Backup Only)
From the End-User portal dashboard, select the mailbox you wish to delete. Click the "Delete" button corresponding to the mailbox. Click "Yes" to confirm.
Deactivate Mailboxes
When a mailbox is deactivated, the account’s backup is stopped, the user’s login access is disabled, and the previously backed-up data for the account is retained.
How To Deactivate a Mailbox
From the End User Portal Dashboard, select the Mailbox that you want to Deactivate. Under the More option, click De-Activate. Click Confirm to finish.