Backup Frequency

The system automatically schedules subsequent Backups as per the “Last Backup (Completed Time).” Example: If a SharePoint Site Backup is completed at 8 AM, the next subsequent Backup is automatically scheduled for 4 PM.

The registered AD Group’s Members are validated every 12 hours (Schedule Time - 2 AM and 2 PM UTC Daily). The specific time is configured across all Regions. Therefore, all Organizations will follow the same scheduled time. It is not customizable for Organization wise.

With a Shared Drive backup, if the scan shows that the drive is empty then it will not check again for 1 week. If new items are found, it will then proceed with a normal schedule from there.

Please note that if a user/drive/team is detected as being empty it will not follow this schedule.  Instead, Dropsuite will check periodically to see if any data has been added and will then proceed with backups normally once we find data.  How often this checks depends on the data type.

• For email/OneDrive: we will check twice a day to see if there is data and will start backing up once data is found.  One thing to note is that if there is no email data, OneDrive will also not back-up.  However, if there is email data and no OneDrive data, then only OneDrive is disabled.  Once data is detected, the backup will run as per the above schedule from that point forward.
  
  
• For SharePoint and/or Groups & Teams: We will check every 3 days to see if data exists.  Once data is detected, the backup will run and will proceed with the above schedule from that point forward.
  • The 3 day window can be configured on the Dropsuite backend.  If you would like to change that, please submit a ticket with our support team and we will assist with getting that changed.