Deactivated Mailbox Threshold

Michael Tawil
Michael Tawil
  • Updated

We offer 20% free deactivated seats, i.e., out of the total purchased seats, 20% can be deactivated, which doesn’t use the organization’s license.  



If clients purchase 10 seats under an organization, they can keep 2 mailboxes (20% of 10 purchased seats) under the ‘Deactivated’ status, which doesn’t use the organization’s license. If more mailboxes are deactivated, the organization’s license will be used. 


To know the seat usage for an organization, visit the End-User Portal Dashboard or refer to the detailed seat usage information under the “View Details” page.

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