The Support page summarizes all activities (backup, restore, migrate, and download) in each product type (email, Drives, Shared Drives, Calendar, Contact, Task, SharePoint, and Groups & Teams). You can access the Support page by clicking the Support menu on the left side.
Support Page Contents:
- Partner filter
- Manage Notification button will navigate you to the User Management page
- Product type tile
- It’s divided into Email, Drives, Shared Drives, Calendar, Contacts, Tasks, Private Chat, SharePoint, and Groups & Teams
- Type of Activities tab
- Depending on the product type, you will see backup, restore, migrate, or download
- List of status
- This will show how many users you have under each status
- If you have a lot of users, it may take time for this to fully load
Status Details Page
Clicking on any of the boxes on the support page will bring you to a page showing additional details for that backup type. Compared to the Support Overview page, this page provides more detailed info and a list of each product status. Here are the components of the support list page:
- Export CSV
- It downloads support data into CSV format with the same value displayed on the page
- Product type tab
- There are nine product types: Email, Drives, Shared Drives, Contact, Calendars, Task, Private Chat, SharePoint, and Groups & Teams
- The system only allows you to select one product type
- Action tab
- Similar to the product type tab, the system only allows you to filter one action from four available options: Backups, Restores, Downloads, and Migrate
- Support search
- You can search specific support by Email Address, Organization Name, or Status ID
- Action’s status filter
- It shows the status of each action. They might be different from each other
- Status: shows the current status of the user
- Ellipses button
- Shows two additional options
- View Status Details
- The system will show a popup containing detail status
- View Account Details
- The system will redirect you to the Account Details page
- View Status Details
- Shows two additional options