Topic
This article explains a few billing limitations in NinjaOne SaaS Backup.
Environment
NinjaOne SaaS Backup
Description
- The billing page in the NinjaOne SaaS Backup Partner Portal will only display a pro forma invoice. There are no options to pay the invoice available via the partner portal.
- The actual invoice will be sent via our Xero platform and should come from messaging-service@post.xero.comThis should be sent to users who are listed as "Owners" in the partner portal or have been given the "Finance" role. This invoice from Xero will include the total amount payable, including applicable sales taxes. This will also include a link to pay the invoice.
- Unfortunately, the NinjaOne SaaS Backup Support team is unable to assist with billing/invoice-related issues. If you have questions or concerns related to these topics or would like to update the address to which the Xero invoices are sent, please reach out to revenue_queries@dropsuite.com.