Topic
This article explains backup status in NinjaOne SaaS Backup.
Environment
NinjaOne SaaS Backup
Description
The NinjaOneSaaS Backup Dashboard displays the status of your backups. Here's what the different statuses indicate.
Dashboard Backup Status
- Preparing Backup
- Backup is in the queue to execute
- Running
- Backup is running (shown by a green bar)
- Completed
- This shows the last backup timestamp
- Authentication Error
- Email account's credentials are wrong
- Click the Edit button and update the password for this email.
- If the error continues, contact your email provider
- Email account's credentials are wrong
- Connection Error:
- Connection issues with email server
- The status will change within a few hours
- If this does not happen, please contact our support
- Connection issues with email server
- Deactivated
- Scheduled backup is disabled but can be enabled later
System Status → Backup
| Status Name | Condition |
| In Progress / Running | Backup is Running |
| Retrying | System is retrying connection to email server to backup emails |
| Connection Error | Connection with email server is in error. The status will change within a few hours. If this does not happen, please contact our support. |
| Authentication Error | Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider. |
| Preparing Backup | Backup is in the queue to execute |
| Completed | Backup is completed |
| Partially Completed | The backup was partially completed. The status will change within a few hours. If this does not happen, please contact our support. |
System Status → Download
| Status Name | Condition |
| In Progress / Running | Download is being generated |
| Retrying | Retrying after download error. |
| Failed | Unknown error. The status will change within a few hours. If this does not happen, please contact our support. |
| Cancelled | has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| On Queue | The download process is queued |
| Completed / Link | Download is completed and a link is available for download. |
| Expired | Download Link has expired |
System Status → Restore
| Status Name | Condition |
| In Progress / Running | Restore is in progress |
| Retrying | Retrying after restore error |
| Failed | Unknown Error. The status will change within a few hours. If this does not happen, please contact our support. |
| Cancelled | When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| Connection Error | Connection with email server is error. |
| Authentication Error | Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider. |
| On Queue | The restore process is queued. |
| Partially Complete | Restore is partially completed. This can be if the Mail Server storage is full. |
| Completed | Restore completed. |
System Status → Migrate
| Status Name | Condition |
| In Progress / Running | Migrate is in progress |
| Retrying | Retrying after migrate error |
| Cancelled | When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| Failed | Unknown Error. The status will change within a few hours. If this does not happen, please contact our support. |
| Connection Error | Connection with email server is errored. Please contact our support. |
| Authentication Error | Email account’s credential is wrong. Please retry with correct credentials. |
| On Queue | The migrate process is queued. |
| Partially Complete | Migration is partially completed. This can be if the Mail Server storage is full. |
| Completed | Migration completed |