Dashboard Backup Status
- Preparing Backup
- Backup is in the queue to execute
- Running
- Backup is running (shown by a green bar)
- Completed
- This shows the last backup timestamp
- Authentication Error
- Email account's credentials are wrong
- Click the "Edit" button and update the password for this email.
- If the error continues, contact your email provider
- Email account's credentials are wrong
- Connection Error:
- Connection issues with email server
- The status will change within a few hours
- If this does not happen, please contact our support
- Connection issues with email server
- Deactivated
- Scheduled backup is disabled but can be enabled later
System Status > Backup
| Status Name | Condition |
| In Progress / Running | Backup is Running |
| Retrying | System is retrying connection to email server to backup emails |
| Connection Error | Connection with email server is in error. The status will change within a few hours. If this does not happen, please contact our support. |
| Authentication Error | Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider. |
| Preparing Backup | Backup is in the queue to execute |
| Completed | Backup is completed |
| Partially Completed | The backup was partially completed. The status will change within a few hours. If this does not happen, please contact our support. |
System Status > Download
| Status Name | Condition |
| In Progress / Running | Download is being generated |
| Retrying | Retrying after download error. |
| Failed | Unknown error. The status will change within a few hours. If this does not happen, please contact our support. |
| Cancelled | has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| On Queue | The download process is queued |
| Completed / Link | Download is completed and a link is available for download. |
| Expired | Download Link has expired |
System Status > Restore
| Status Name | Condition |
| In Progress / Running | Restore is in progress |
| Retrying | Retrying after restore error |
| Failed | Unknown Error. The status will change within a few hours. If this does not happen, please contact our support. |
| Cancelled | When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| Connection Error | Connection with email server is error. |
| Authentication Error | Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider. |
| On Queue | The restore process is queued. |
| Partially Complete | Restore is partially completed. This can be if the Mail Server storage is full. |
| Completed | Restore completed. |
System Status > Migrate
| Status Name | Condition |
| In Progress / Running | Migrate is in progress |
| Retrying | Retrying after migrate error |
| Cancelled | When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support. |
| Failed | Unknown Error. The status will change within a few hours. If this does not happen, please contact our support. |
| Connection Error | Connection with email server is errored. Please contact our support. |
| Authentication Error | Email account’s credential is wrong. Please retry with correct credentials. |
| On Queue | The migrate process is queued. |
| Partially Complete | Migration is partially completed. This can be if the Mail Server storage is full. |
| Completed | Migration completed |