3 - Backup Status

Michael Tawil
Michael Tawil
  • Updated

Dashboard Backup Status

  1. Preparing Backup
    1. Backup is in the queue to execute
  2. Running
    1. Backup is running (shown by a green bar)
  3. Completed
    1. This shows the last backup timestamp
  4. Authentication Error
    1. Email account's credentials are wrong
      1. Click the "Edit" button and update the password for this email.
      2. If the error continues, contact your email provider
  5. Connection Error:
    1. Connection issues with email server
      1. The status will change within a few hours
      2. If this does not happen, please contact our support
  6. Deactivated
    1. Scheduled backup is disabled but can be enabled later

System Status > Backup

Status Name Condition
In Progress / Running Backup is Running
Retrying System is retrying connection to email server to backup emails
Connection Error Connection with email server is in error. The status will change within a few hours. If this does not happen, please contact our support.
Authentication Error Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider.
Preparing Backup Backup is in the queue to execute
Completed Backup is completed
Partially Completed The backup was partially completed. The status will change within a few hours. If this does not happen, please contact our support.

 

System Status > Download

Status Name Condition
In Progress / Running Download is being generated
Retrying Retrying after download error. 
Failed Unknown error. The status will change within a few hours. If this does not happen, please contact our support.
Cancelled has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support.
On Queue The download process is queued
Completed / Link Download is completed and a link is available for download. 
Expired Download Link has expired

 

System Status > Restore

Status Name Condition
In Progress / Running Restore is in progress
Retrying Retrying after restore error
Failed Unknown Error. The status will change within a few hours. If this does not happen, please contact our support.
Cancelled When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support.
Connection Error Connection with email server is error.
Authentication Error Email account’s credential is wrong. Click the "Edit" button and update the password for this email. If the error continues, contact your email provider.
On Queue The restore process is queued.
Partially Complete Restore is partially completed. This can be if the Mail Server storage is full.
Completed Restore completed.

 

System Status > Migrate

Status Name Condition
In Progress / Running Migrate is in progress
Retrying Retrying after migrate error
Cancelled When retry has reached limit, it is automatically cancelled. Please try again. If it is cancelled again, please contact our support.
Failed Unknown Error. The status will change within a few hours. If this does not happen, please contact our support.
Connection Error Connection with email server is errored. Please contact our support.
Authentication Error Email account’s credential is wrong. Please retry with correct credentials. 
On Queue The migrate process is queued.
Partially Complete Migration is partially completed. This can be if the Mail Server storage is full.
Completed Migration completed

 

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