5 - Exchange or Mail Restore, Download, and Migrate

Michael Tawil
Michael Tawil
  • Updated

Once you have backed up your email, you have a few options that you can use if you need to access the backed-up data. You can restore the data to its original mailbox, download it in an EML or PST format, or migrate it to a new mailbox within the same original tenant.

 

Restore Backed-Up Email

  1. Log into the end-user portal for your organization and go to the dashboard
  2. Locate and hover over the mailbox that you wish to restore
  3. Click on “Restore
  4. In the pop-up screen, users can select the folder they want to restore
    1. There are three ways to do a restore:
      1. Restore to a default folder
        1. All messages selected will be restored to the same folder that they were backed up from
      2. Restore to a new folder
        1. All messages will be restored to a folder with the name that you specify. This folder will be created within the mailbox.
          1. The maximum length for a folder name is 60 characters
          2. To create a sub-folder, use the separator “/”
          3. Special characters are not allowed (!@#$%^&*()_+-=[]{};':\”)
          4. Text encoding uses utf-8
          5. All whitespace before and after text will be trimmed
      3. Restore to an existing folder
        1. This will restore the items to a different folder that already exists within the mailbox.
        2. When selecting this option, you can choose the folder from a dropdown menu showing all the existing folders we detect.
  5. If you want to restore all emails, click on the date range and select “all.” Likewise, if you only want items from a specific date range, select that range.
  6. Once selected, click "Start Restore", and restore begins
  7. You can check the status of your restore by clicking on "System Status" > "Restores" on your dashboard.

If you want to restore just an individual folder or individual items, you can also do that: 

  1. From the dashboard, locate the user and click on their email name.
  2. In the upper left side of the page, select the folder that you want to look at
  3. Select individual messages you want to restore or use the “Select All” option to get all items in the selected folder.
  4. Click on “Restore” near the bottom of the page.
  5. Follow the same steps outlined above to select the destination for the restore.

 

Download Backed-Up Email

  1. Log into the end-user portal for your organization and go to the dashboard
  2. Hover on the mailbox you wish to download and select "Download"
  3. Select either “Download as PST” or “Download as EML” depending on your needs
  4. Select the folders that you want to download
  5. Click on “Generate Download
  6. Once the download is ready, you will receive an email notification letting you know. You can also monitor the download status from the “System Status” > “Downloads” page. This page is also where you will go to download the file.

 

Migrate Backed-Up Data

This option will allow you to restore the data to a mailbox other than the one it was backed up from. 

Please note that this other mailbox needs to be within the same tenant as the backed-up user.

  1. Log into the end-user portal for your organization and go to the dashboard.
  2. Hover on the mailbox you wish to Migrate from and click the Migrate option.
  3. If you want all the backed-up data in the new mailbox, click on the date range and select “all.” Likewise, if you only want items from a specific date range, select that range.
  4. Select the destination for the data.
      1. If the mailbox already exists, select “Existing Account” and select the desired account dropdown menu.
      2. If you want to migrate to a new user mailbox, select “New Account.” Then select the type of tenant from the dropdown
          1. Select Gmail for GWS accounts.
          2. Select O365 for Microsoft 365 accounts.
          3. For all others (including Microsoft Exchange), select “Other Email.”
      3. For options 1 and 2, you will be prompted to sign into the mailbox you want to migrate to.
      4. For option 3, enter the username and password for the mail and the IMAP settings for that mailbox.
  5. Click on “Start Migrate.”
  6. You can check on the status of the migration from the “System Status” > “Migrations” page.

 

Notes:

  • You can migrate multiple sources to a single email account
  • The original date and time of the emails will be preserved in the target email account
  • Unless the target is a POP email address, the emails will be put into folders matching what they were backed up from.

 

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