Once you’ve backed up your email, you can access it through three main options: Restore, Migrate, and Download. Each feature allows you to retrieve data based on your needs.
Restore an Entire Mailbox
- Log in to your organization's End-User Portal and navigate to the Dashboard.
- Move your cursor over the mailbox you want to restore and click the Restore button.
- In Microsoft 365 mailboxes, switch between the “All-time” and “Point-in-Time” tabs in the Backup Timeline section to select a specific date and time for the restore.
- Choose the scope of the restore:
- All emails
- Selected emails based on the date of receipt
- Select the destination folder:
- Original folder: restores messages to the same folder as the backup.
- Existing folder: restores to a different folder within the mailbox.
- New folder: creates a new folder and adds sub-folders with “/” as a separator. You can specify a name up to 60 characters, using UTF-8 encoding with no special characters (!@#$%^&*()_+-=[]{};':"). Any whitespace at the beginning or end will be trimmed.
- Click Start Restore. Confirm the restore details and click Yes, continue to begin.
- Track the restore status at System Status → Restores in the Dashboard.
Restore Specific Mailboxes
- Locate the user on the Dashboard and click their email name.
- In the mailbox page, select between "All-time" or "Point-in-Time" for M365 mailboxes.
- Select the desired mailbox by clicking it, then click the Restore button.
- Select the destination folder and click Start Restore.
- Confirm the restore and track progress under System Status → Restores.
Download Backed-Up Email
To keep data offline, use the Download feature available in EML and PST formats.
Download Instructions:
- Log in to the End-User Portal and navigate to the Dashboard.
- Move your cursor over the desired mailbox and click Download.
- Choose Download as PST or Download as EML.
- The system shows a download pop-up with an additional folder path column. Select the required folders and click Generate Download.
- Confirm and start the download. When it's ready, you'll receive an email notification. You can also monitor the download status at System Status → Downloads.
Migrate Backed-Up Email
The Migrate feature transfers data to a different mailbox within the same tenant. This feature is only available in the All-time format. To perform a migration, perform the following steps:
- Log in to the End-User Portal and navigate to the Dashboard.
- Move your cursor over the mailbox you wish to migrate and select Migrate.
- Choose a date range (select "all" for a full mailbox migration).
- Select the destination mailbox:
- Existing Account: Select an existing account from the drop-down menu.
- New Account: Specify the tenant type (O365 for M365, GWS for Google Workspace, or Other Emails for other types, including Microsoft Exchange) and provide login credentials.
- Select the label:
- Default label
- New label
- Click Start Migrate and confirm to begin.
- Monitor the migration status at System Status → Migrations.
Keep in mind the following important characteristics of this feature:
- You can migrate multiple sources to a single email account.
- The original date and time of the emails will be preserved in the target email account.
- The email folder structure will be preserved unless the destination is a POP email account.
- Step 5 is only required for Google Workspace migration.
Frequently-Asked Questions (FAQs)
Why can't I find the Point-in-Time Restore option?
The Point-in-Time Restore option is currently only available for licensed and shared M365 mailboxes. You cannot see the PITR option if you select a Public Folder, in-place archive, or non-M365 mailbox.
Is Point-in-Time available for all features (backup, restore, migrate, download)?
Point-in-Time Restore is now available only for backup, restore, and download, but not for migration.
The table below summarizes the backup, restore, and migration email compatibility.
| Feature | All-time | Point-in-time |
| Backup | ||
| Restore | ||
| Migrate | ||
| Download |
Does the system display file sizes when downloading an email?
For M365 email, file size is displayed in both the download pop-up and the download status page.
File size on the M365 email download pop-up
File size on the M365 download status page
For Google Workspace email, file size is shown only in the download status page (not in the download pop-up) due to multiple folder associations.
Why don't I see the file size on the System Status page?
If the file size is missing, your generated link may have expired.
How do I migrate emails with multiple criteria added?
- Perform the migration from the Advanced Search feature.
- Define the search criteria and wait for the system to display the results.
- Choose the mailbox you want to migrate, then click the Migrate button.
- Enter the destination email in the search box.
- Click Yes, Continue on the migration confirmation pop-up