Once you’ve backed up your email, you can access it through three main options: Restore, Migrate, and Download. Each feature allows you to retrieve data based on your needs.
Restore an Entire Mailbox
- Log in to your organization's End-User Portal and navigate to the Dashboard.
- Hover over the mailbox you want to restore and click the Restore button.
- In M365 mailboxes, switch between the “All-time” and “Point-in-Time” tabs in the Backup Timeline section to select a specific date and time for the restore.
- Choose the scope of the restore:
- All emails
- Selected emails based on the date of receipt
- Select the destination folder:
- Original folder: restores messages to the same folder as the backup.
- Existing folder: restores to a different folder within the mailbox.
- New folder: creates a new folder and add sub-folders with “/” as a separator. You can specify a name up to 60 characters, using UTF-8 encoding with no special characters (!@#$%^&*()_+-=[]{};':"). Any whitespace at the beginning or end will be trimmed.
- Click Start Restore. Confirm the restore details and click Yes, continue to begin.
- Track the restore status under System Status > Restores in the Dashboard.
Restore Specific Mailboxes
- Locate the user on the Dashboard and click on their email name.
- In the mailbox page, select between “All-time” or “Point-in-Time” for M365 mailboxes.
- Select the desired mailbox by clicking it, then click the Restore button.
- Select the destination folder and click Start Restore.
- Confirm the restore and track progress under System Status > Restores.
Download Backed-Up Email
To keep data offline, use the Download feature available in EML and PST formats.
Download Instructions:
- Log in to the End-User Portal and navigate to the Dashboard.
- Hover over the desired mailbox and click Download.
- Choose Download as PST or Download as EML.
- For M365 mailboxes, select the required folders and click Generate Download.
- Confirm and start the download. An email notification will alert you when the download is ready. You can also monitor download status under System Status > Downloads.
Migrate Backed-Up Email
The Migrate feature transfers data to a different mailbox within the same tenant. This feature is only available in the All-time format.
Migrate Instructions:
- Log in to the End-User Portal and go to the Dashboard.
- Hover over the mailbox you wish to migrate and select Migrate.
- Choose a date range (select “all” for a full mailbox migration).
- Select the destination mailbox:
- Existing Account: Select an existing account from the dropdown.
- New Account: Specify the tenant type (O365 for M365, GWS for Google Workspace, or Other Emails for other types including Microsoft Exchange) and provide login credentials.
- Click Start Migrate and confirm to begin.
- Monitor the migration status under System Status > Migrations.
NOTE:
- You can migrate multiple sources to a single email account
- The original date and time of the emails will be preserved in the target email account
- The email folder structure will be preserved unless the destination is a POP email account.
FAQs
Why can't I find the Point-in-Time Restore option?
The Point-in-Time Restore option is currently only available for licensed and shared M365 mailboxes. You cannot see the PITR option if you select a Public Folder, in-place archive, or non-M365 mailbox.
Is Point-in-Time available for all features (backup, restore, migrate, download)?
Point-in-Time Restore is now available only for backup, restore, and download, but not for migrate.
The table below summarizes the backup, restore, and migrate email compatibility.
Feature | All-time | Point-in-time |
Backup | ||
Restore | ||
Migrate | ||
Download |