Restore OneDrive

To restore data from a user’s OneDrive:

1. Log in to the End-User Portal and go to the Dashboard.
   
   
2. Select the OneDrive tab.
   
   
3. To restore the entire user’s OneDrive, hover over the user and click Restore.
   
   
4. Configure Restore Options:
   • Backup Date: Restore files and folders as they existed on the selected date.
   • Destination: Choose the original user’s drive or another user’s drive within the same tenant.
   • Default Folder: Restores data to its original location.
   • Create New Folder: Specify a new folder for the restored data.
   • Advanced Options for File Conflicts:
     • Create (Default): Restores files as duplicates.
     • Append: Adds a new version to the existing file.
     • Overwrite: Replaces existing files with the restored version.
     • Skip: Skips conflicting files.
       
       
5. Choose Start Restore and confirm with Yes.
   
   
6. Choose the user’s name, select the items, and proceed with the options above.
   
   
7. Track restore progress under System Status > Restores.

Note: Users on the Archiver Plan have more flexibility when restoring OneDrive files or folders by date and time because their OneDrive is backed up three times per day.

Download OneDrive

To download data from a user’s OneDrive:

1. Log in to the End-User Portal and go to the Dashboard > OneDrive tab.
   
   
2. Hover over the user and choose Download.
   
   
3. Select the date for the download to access files as they existed on that date.
   
   
4. Choose Generate Download and confirm.
   
   
5. To download only certain files or folders, select the user’s name, select the desired items, and follow the steps above. You have the option to download either the latest version or all previous versions of the selected items. Note that each backup version reflects the file state at the time the backup was taken, which may differ from tenant-specific versioning. If multiple versions of a file were created between backup passes, only the latest one from each pass is saved.
   
   
6. Monitor download status under System Status > Downloads.

Note: Users on the Archiver Plan have more flexibility when downloading OneDrive files or folders by date and time because their OneDrive is backed up three times per day.

FAQ

Does the system support OneDrive permission restoration?

Yes. Permissions are indicated with a key icon on the UI.

Clicking the key icon provides detailed information about the permissions, including direct access or access link specifics.

Will the files have the same permissions as the associated folder?

It depends:

• If permission is set only on the folder, all associated files inherit the permissions (inheritance flow).
• If permission is set on a child file first and then another permission is added to the parent folder, the folder will have one permission, while the child file will retain two permissions.