9 - Groups & Teams Restore and Download

Groups & Teams Restore

1. Log into the end-user portal for your organization and navigate to the dashboard.
2. Go to the Groups & Teams tab and expand the site to reveal all the groups.
3. Expand the groups, and you can see the different Teams items there.
4. Hover over the Group/Team in question and select the Restore option. If you only need a specific type of item restored, you can choose instead that item type and then select the individual items (or all items in that category) to restore.
   1. 1. If restoring chats, please note that they cannot be restored to the same group. This means that if you have chats selected, then the first step would be to configure a new group. The details of this group will be shown on the next page. That group will then be detected and backed up normally from the tenant. The assigned members will receive a notification after the group is created, but the membership can be adjusted after the restore is complete if needed. If desired, you can use the “Edit Settings” option to adjust the new group name, whether public or private and the membership before restoring.
      2. If restoring other items (not including chats), they can be restored to the original or new group. If a new group is created, it will then be backed up like the original.
5. Select your desired options and click “Next”. Click “Yes” on the final confirmation popup.
   1. 1. Please note that if restoring calendars, the system will restore the group’s schedules organized by a user to their personal calendar. This may result in them getting notifications from Microsoft stating that the calendar events have been created.
6. You can track the progress of the restore from the “System Status” > “Restores” page

Groups & Teams Download

1. Log into the end-user portal for your organization and navigate to the dashboard.
2. Go to the Groups & Teams tab and expand the site to reveal all the groups.
3. Expand the groups, and you can see the different Team items.
4. Select the specific item types that you want to download. You must select a document type to download chat and mailbox data.
   1. 1. Team chats can be downloaded as EML, CSV, or PDF.
      2. Mailbox data can be downloaded as EML or PST.
5. Click "Next"
6. On the next screen, you will see the option to select
   1. 1. Backup date
         1. this will download the data as of that date.
      2. Backup Time
         1. Since we do three backups a day for Teams, select the version you want to download on the backup date.  
7. Select the options, select "Generate Download", and click "Yes, Continue."