For Google Drive, users can:

• Restore the entire user’s Google Drive, a single folder, or a single file.
• Perform a point-in-time restore, retrieving data from any date since the backup began.
• Restore data to the same user’s Drive or another user’s Drive within the same tenant.

Manage Google Workspace Tenant Backups

If you’ve already backed up your Google Workspace tenant, you can view a list of mailboxes under the Account tab. This page displays icons for mailboxes and sub-products (Google Drive, Contacts, Calendar, Tasks) in blue, red, or gray. These colors indicate their backup state:

• Blue: Available for backup
• Red: Excluded from backup
• Gray: Added to backup

Add a Mailbox to Backup While Excluding Google Drive

With modular backup, you can include a mailbox and other sub-products while excluding Google Drive. Follow these steps:

1. Login to the End-User Portal.
   
   
2. From the Dashboard page, click +Add Backup.
   
   
3. Select the backed-up Google Workspace tenant.
   
   
4. Choose the account for which you want to exclude Google Drive and click Exclude.
   
   
   
5. In the exclusion confirmation pop-up, select G Drive from the Sub-product dropdown and click Yes, continue.
   
   
   
6. You’ll be redirected to the Google Workspace page. Select the same account and click +Add Backup.
   
   
7. In the add-to-backup confirmation pop-up, ensure the G Drive toggle is disabled, then click Yes, continue.
   
   
8. Once successful, the G Drive icon will appear in red, indicating exclusion, while other sub-products remain in gray.
   

Manage AutoDiscover Backup for Google Workspace Accounts

AutoDiscover Backup automatically detects and incorporates new accounts (including mailboxes and sub-products) into the backup process.

Exclude Google Drive from AutoDiscover

1. Login to the End-User Portal.
   
   
2. From the Dashboard page, click +Add Backup.
   
   
3. Select the backed-up Google Workspace tenant.
   
   
4. Choose the account for which you want to exclude Google Drive and click Exclude.
   
   
5. In the exclusion confirmation pop-up, select G Drive from the Sub-product dropdown and click Yes, continue.
   
   
6. You’ll be redirected to the Google Workspace page. Enable the AutoDiscover toggle.
   
   
   
7. In the AutoDiscover confirmation pop-up, ensure the G Drive toggle is disabled, then click Continue.
   
   
   
8. After enabling AutoDiscover, excluded Google Drive accounts will remain excluded, and new G Drives will not be added to the backup.

Restore Google Drive

Option 1: Restore Entire Google Drive

1. Login to the End-User Portal and navigate to your Dashboard.
2. Go to the G Drive tab.
3. Hover over the user’s Drive you wish to restore and click Restore.
4. On the next screen, configure the following options:
   • Backup Date: Restore files and folders as of this date.
   • Destination: Restore to the same user’s Drive or another user’s Drive within the same tenant.
   • Default Folder: Choose to restore files to their original location or create a new folder for the restored data.
   • Advanced Options: Resolve file conflicts by choosing to:
     • Create (Default): Duplicate existing files.
     • Append: Add new versions of existing files.
     • Overwrite: Replace existing files.
     • Skip: Skip restoring files that already exist.
5. Click Start Restore and confirm by clicking Yes, Continue.

Option 2: Restore Selected Files or Folders

1. Click on the user whose data will be restored.
2. Locate the files or folders you want to restore and click Restore.
3. Choose to restore:
   • The Last Backup Version or
   • The Last and All Previous Versions on the backup date.
4. Configure the options as listed in Option 1 and confirm the restore.

You can monitor the status of restores by clicking System Status > Restores on your dashboard.

Download Google Drive

Option 1: Download Entire Google Drive

1. Login to the End-User Portal and navigate to your Dashboard.
2. Go to the G Drive tab.
3. Hover over the user’s Drive you wish to download and click Data.
4. Select the Backup Date and click Generate Download. Confirm by clicking Yes, Continue.

Option 2: Download Selected Files or Folders

1. Click on the user whose data will be downloaded.
2. Select the backup and the files or folders you wish to download.
3. Choose to download:
   • The Last Backup Version or
   • The Last and All Previous Versions on the backup date.
4. Click Generate Download and confirm by clicking Yes, Continue.

You can monitor the status of downloads by clicking System Status > Restores on your dashboard.

FAQs

Is Google Drive backup enabled by default?

Yes. Google Drive is added to backup by default, but you can disable it as needed.

Can I exclude Google Drive for a mailbox already added to backup?

Yes. For mailboxes with an “added” status (checkbox visible), you can exclude Google Drive while keeping other sub-products.

Will excluding Google Drive affect other backups?

No. Excluding Google Drive will not impact the backup of emails or other sub-products.

Will excluding Google Drive affect previous backups?

No. Changes apply only to future backups and do not impact existing ones.

Can this modularity be applied across multiple tenant backups?

Yes. Google Drive modularity is available for each tenant and can be applied individually.

Can I undo an exclusion?
Yes. Use the Remove from exclusion list feature:

1. Login to the End-User portal.
2. From the Dashboard page, click +Add Backup button.
3. Select to the backed-up M365 tenant and choose Remove from exclusion list.
4. Confirm removal of all sub-products by clicking Yes, continue.

Can I re-add excluded Google Drive to backup?

Yes. Please use “+Add to backup” feature for both manual and AutoDiscover backups.

1. Login to the End-User portal.
2. From the Dashboard page, click +Add Backup button.
3. Select the backed-up Google Workspace tenant.
4. Proceed with the appropriate options:
   • Manual backup → follow from steps 7 through 8.
   • AutoDiscover backup → follow from steps 5 through 8.
5. Click the Click here to manage excluded accounts button.
6. Select the mailbox and click +Add to backup button.
7. The system shows pop-up confirmation. Ensure you enable the OneDrive toggle, then click the Yes, continue button.
8. Once it is successful, the previously excluded OneDrive will be changed to Added.