Retention Policy FAQ

What products can utilize retention policies?

With the backup-only type subscription, only mail can have an assigned retention policy. With the archiver-type subscription, mail and SharePoint are able to have assigned retention policies.

What is the default retention period?

By default, we offer unlimited data retention and storage.

• With the archiver-type subscription, you can set customizable retention periods for data (only email and SharePoint) ranging from 30 days to 11 years. Additionally, you have the option to set retention periods to unlimited.
• With the backup-type subscription, retention periods can be enabled for 14 months, 4 years, 7 years, or never deleted.
• If no specific retention period is set, it will default to unlimited, however, a banner will present advising you to create one.

Once the retention policy is put in place, how long does it take for the email before the policy time limit to be removed?

24-72 hours to start, depending on the amount of data to be purged and when our automation recognizes and begins the process.

Once the retention policy is put in place, is all emails from before that policy specified date destroyed and rendered unrecoverable and undiscoverable?

Yes, it is purged and non-recoverable.

Can retention policies be deleted?
Yes. Go to ‘Compliance -> Retention Policy’ and then click the ‘Retention Policy List’ tab. Select the policy they would like to delete from the list, then click the ‘delete’ button.

Can retention policies be modified?
Yes. Go to ‘Compliance -> Retention Policy’ and then click the Retention Policy List tab. Select the policy you would like to edit from the list, then click the ‘edit’ button.
Please note: Editing an existing Retention Policy will only affect emails that have not been deleted yet.

How is the retention period calculated?

• The retention period is calculated from the email received date to your mailbox and not from when the email was copied to our archive. It is applied to all existing emails and to all future emails.
• The policy is applied as soon as it is created.
• Emails would be deleted within 24 hours after their retention period is expired.
• Emails cannot be recovered once it is deleted by a retention policy
  • Example: 1-year retention policy is created today (4 June 2022)