End User Portal "How-To"

How do I download a seat report in the End-User portal?

To download a seat report in the End-User portal, follow these steps:

1. Log in to the End-User Portal
2. On the Dashboard, click "Export CSV"
3. Click "Confirm"
4. Check your email for the download link
5. Click the attached link to view the seat report CSV

How to Backup Other Email Apart from M365, Google Workspace, Gmail, or Hosted Exchange?

This option is only available when using the Backup Only license plan. Since the "Other" option will backup the mailbox via IMAP (which does not support journaling), this is unavailable when using the Backup + Archiver license

1. Login to the portal for the tenant account
2. Under Dashboard, click on Add Backup
3. Click sign in with other > Other (Email only) tab
4. Enter the Email account credentials, which are email address, username(optional), and password
5. Click on Start Backup

For the Archiving + Backup product type, how do I delete my archived mailbox?

You cannot delete email accounts when using the Archiver product. You can only deactivate it:

1. Log in to your dashboard
2. Select the archive mailbox you wish to deactivate
   • Once your archived mailbox is deactivated no new emails will be archived in it
   • Only the admin or super admin will be allowed to access the deactivated mailbox
     • The user access for it will also be disabled
3. Click on the “Deactivate” button on the dashboard
4. Click on "Confirm"
   • Your archived mailbox will then be deactivated

Please note that once you deactivate an email address, you can reactivate it later.

How do I find the Count & List of Accounts / Sites Under Backup?

1. Click the menu on the top right of the page
2. Click Account Settings
3. Click the Credentials tab to find the count and list of accounts per tenant
4. Click on the Used for # Accounts & # Sites for the account list and corresponding statuses

How do I open PST files in "New" Outlook?

If you have downloaded PST files from Dropsuite and have not been able to open them in "New" Outlook, please click "Help" > "Go to Classic Outlook." Once you are back in Classic Outlook, you can click "File" > "Open & Export" to open PST files.

How do I add to backup from the End User Portal?

1. Click "Add Backup"
2. This page will present multiple options
   • Add from Existing
     • If you have a previous backup already running and wish to add more mailboxes, this is the selection you will choose
   • Add New Backup
     • Microsoft 365
     • Google Workspace
     • Hosted Exchange
     • Gmail
3. If you've chosen "Add from Existing," select the checkbox next to the user(s) you wish to add and click "Add to Backup" at the bottom of the page
4. You will then be prompted to confirm the addition of the new account, where you can click "Yes, Continue"
5. If you've chosen "Add New Backup" you will be prompted to follow a specific set of instructions that differ between the options chosen

Once users have been added to backup, you can visit the organization's home page and see "Added" beside the user(s) to verify they are added to backup.

How do I know if my archives are backing up?

After signing in, navigate to the System Status on the left side and choose Backups.

Your archive will be shown there, and the status will be shown under the Status column.

Can I see all the folders? How do I restore a folder?

In the dashboard, you will need to select the user, then filter on the folder and select the items or select all in a folder to restore the entire folder. We will then restore to the folder, and if the folder no longer exists, we will recreate it and restore it.

Next you fill select all then restore all items in the folder.

The PST will include the folder data. When you import the PST, you will be prompted. You will need to make sure you have “import items into same folder” selected. If the folder doesn’t exist, it will create it.