In this article, you'll find the following guides for connecting with SuperOps:

1. Complete Partner Setup in SuperOps
2. Connect to SuperOps on Dropsuite Partner Portal
3. Create a New Organization Synced with SuperOps
4. Edit an Existing Organization and Map with SuperOps
5. Revoke SuperOps integration

Getting started with the SuperOps integration is quick and easy. After authorizing the credential, you can proceed to map tickets and organizations as needed. There's no need to map the plan or billing in this setup.

Complete Partner Setup in SuperOps

Before connecting SuperOps with our partner portal, you’ll need to prepare the following fields: Site URL, API Token, and Subdomain Name.

1. Get the Site URL (API Endpoints): To retrieve the site URL based on your data center, refer to the SuperOps documentation
   SuperOps Developer Documentation.
2. Access the SuperOps portal.
3. Get the API Token:
   • Go to Settings under your profile and navigate to API Token.
     
   • Click Generate Token if it hasn’t been generated.
   • Copy and save the API token.
4. Get the Subdomain Name:
   • Go to Company Information under My MSP.
     
   • Find and copy the subdomain’s name field.

Connect to SuperOps on Dropsuite Partner Portal

1. Access the partner portal and click the Integration menu on the left sidebar (icon: plugged-in).
2. SuperOps Connection:
   • Click the Connect button on the SuperOps card.
   • Fill in the form with the prepared details, then click Next Step.
     • Site URL: Enter the URL obtained.
     • API Token: Enter the token obtained
     • Subdomain Name: Enter the subdomain obtained.
3. Upon success, a banner will confirm the connection, and you’ll be redirected to the ticket mapping form. A Connected badge will appear on the Integration page.

Create a New Organization Synced with SuperOps

1. Follow the standard process to create a new organization in the Dropsuite Partner Portal.
2. Upon creation, a pop-up will list available integrations. Click Manage in the SuperOps section.
3. Select the client name, then click Connect. If required fields are empty, the Connect button will be disabled.
4. A green check mark will appear next to the organization, indicating successful mapping. An Unlink button will also appear if changes are needed.

Edit an Existing Organization and Map with SuperOps

1. In the Dropsuite Partner Portal, select the organization you want to edit.
2. Click View Integration from the kebab (three dots) menu.
   
   
   
3. In the pop-up window listing connected integrations, click Manage for SuperOps.
4. Select the new client name, then click Connect.
5. A green check mark will indicate successful mapping, and an Unlink button will be available.

Revoke SuperOps integration

If you need to remove the SuperOps integration:

1. Go to the Dropsuite Partner Portal.
2. Select Integration from the navigation menu.
3. On the SuperOps card, click Options and select Revoke Connection.

FAQs

Can I skip ticket mapping and proceed directly to organization mapping?

Yes, you can skip ticket mapping; however, without ticket mapping, SuperOps integration may not function as intended.

Will the integration always succeed?

While most connections are successful, errors may occur if required fields are incomplete or if values are incorrect.

Can an organization be mapped to multiple integrations?

No. Each organization can be mapped to only one integration. Attempting multiple mappings will result in an error.