Audit log is a comprehensive record of activities that occur within the Partner Portal. It captures detailed information such as date when activities happen, actor who did it, source, object, status, and descriptions.
Audit logs are crucial in enhancing security, ensuring compliance, facilitating investigations, improving system reliability, and promoting accountability. Without them, issues might appear, such as when changes happen and the partner can’t trace who made them.
View Audit Logs
- Log in to the Partner Portal.
- Navigate to the Audit Log page.
- This page displays all recorded activities from the last 24 hours.
- To view detailed information, select any row; the system will show the activity details on the right side of the page.
Search Audit Logs
To search for specific logs:
- Use the search box at the top of the page.
- You can search by:
- Log ID
- Actor (user who performed the action)
- Object (the item that was affected)
- Description
- Enter your query and press Enter.
- The system supports partial searches, listing matching results dynamically.
Filter Audit Logs
By default, the logs are filtered by:
- Date Range: Last 24 hours
- Activity Type: All activities
To apply more specific filters:
- Click the More Filter button next to Activities.
- Select the desired date range, activity type, or actor to narrow down the list.
Accessibility
The Audit Log page is accessible to the following roles:
- Owner
- Super Admin
- Admin
- Support
Note: The accessibility for Admin & Support roles is determined by Group Management settings. They can only view audit logs for the organizations they are permitted to manage.
Known Limitations
- Audit log currently cannot be exported.
- Activities primarily cover:
- Login & Accessibility
- Organization Management
- Some API-based activities may not be recorded, particularly when the API call results in a "Not Found" status for the object's activity.
Frequently Asked Questions (FAQ)
What types of activities are logged?
The following activities are captured and grouped by category:
|
Group |
Activity |
|---|---|
|
Login & Accessibility |
Impersonate login |
|
Reset password |
|
|
Organization Management |
Add, update, disable, delete AD Group |
|
Add, update delegated user |
|
|
Create a new organization |
|
|
Enable, disable auto license |
|
|
Enable, disable compliance |
|
|
Enable, disable DPO |
|
|
Enable, disable in-place archive |
|
|
Enable, disable insights |
|
|
Enable, disable SPA |
|
|
Enable, disable private chat |
|
|
Initiate, execute Organization transfer |
|
|
NFR |
|
|
Generate seat breakdown report |
|
|
Suspend, unsuspend, unsubscribe, reactivate, delete subscription |
|
|
Request CSV report |
|
|
Request reset password |
|
|
Download organization’s audit log |
|
|
Update deactivated mailbox settings |
|
|
Update duplicate journal message setting |
|
|
Update owner general detail |
|
|
Update PST download limit |
|
|
Update subscription plan, seat |
More activities will be added in the next improvement phase.
Does the system only record activity from the UI?
No. The system records activities from both UI and API interactions.
Can I see logs from the past?
Yes, the system displays logs for the last 24 hours by default. To customize the date range:
- Log in to the Partner Portal.
- Navigate to the Audit Log page.
- Select the date range filter and your preferred time frame.
Does the "Actor" refer to the partner only?
No, the Actor can be any of the following:
- Partners with different roles (Owner, Super Admin, Admin, Support)
- Users within the organization
- Internal Support teams
- System processes