Topic
This article describes the Backup Summary Report feature.
Environment
Dropsuite
Description
The Backup Summary Report (BSR) displays the backup health and coverage across all users and workloads for the previous month. It helps partners confirm that their users' backups are running as expected and easily share service results, while enabling organizations to check coverage, identify issues, and meet compliance and cyber-insurance requirements.
There are two ways to access the report:
- Email notification: To receive it automatically every fifth of the month, ensure that you enable the configuration on the portal.
- Portal download: You can also download the report directly from the portal at any time. Dropsuite will automatically generate a new report on the fifth of each month.
Both delivery methods provide flexibility and customization options. Select a topic to learn more.
- Enabling Backup Summary Reports
- Download the Latest Backup Summary Report
- Understanding the Account-Level Report
- Understanding the Organization-Level Report
- Frequently Asked Questions (FAQs)
Enabling Backup Summary Reports
To enable your monthly reports, follow these steps:
- Log in to the Dropsuite Partner Portal.
- Navigate to the Organizations menu.
- Select an organization and open the Organization Details page.
- Select the Reports tab.
- In Email Delivery Settings, select the button to enable.
-
Input the email addresses you wish to receive the notification. You can input a maximum of three email addresses.
We don't currently support SMTP custom settings, so you cannot change the sender's email address. If you choose to send the report directly to your users, it will be from noreply@dropsuite.com. - Click Save Email Delivery Settings to apply your changes.
Download the Latest Backup Summary Report
Download a copy of your monthly report by following these steps:
- Log in to the Dropsuite Partner Portal.
- Navigate to the Organizations menu.
- Select an organization and open the Organization Details page.
- Click the Reports tab. Dropsuite will display the latest report in the Monthly Reports section.
- Click Download to download a PDF copy of the report.
Understanding the Account-Level Report
The information appearing in the account-level report includes:
- Partner name
- Organization name
- Total number of active and deactivated accounts backed up in this organization
- Report queries, including date range, workload, details, and number of accounts
- Accounts (all email addresses that you're backing up for this organization)
- Last backup (in date and time format) recorded by the system during the email sending period
- Total objects (the number of backed-up messages or files) in the last successful backup
- Total size of backed-up messages or files in the last successful backup.
- Workload Status: Icons representing Email, OneDrive, Contacts, Calendar, Tasks, and SharePoint. The report displays active and inactive states with solid or dotted lines
- Daily backup summary providing a visual overview of the daily backup success
Account-Level Backup Summary Legend
The Backup Summary column consists of color-coded bars representing the overall backup health of all active accounts in the organization. Each bar represents the daily backup state for each account. This visualization helps you quickly assess day-by-day backup performance.
| Color Bars | Meaning | Descriptions |
|---|---|---|
| Healthy | Backups have completed successfully | |
| Deactivated | Backups on these accounts are turned off | |
| Unhealthy | Backups did not complete successfully |
Understanding the Organization-Level Report
The organization-level report provides a consolidated view of all workload backup activity across all accounts, as illustrated in the following image:
The information appearing in the organizational-level report includes:
- Partner name
- Organization name
- Total number of active and deactivated accounts backed up in the organization
- Report queries, including date range, workload, details, and number of accounts
- Workloads for Email, Drive, Contact, Calendar, and Tasks, and SharePoint; solid or dotted lines represent active and inactive states
- Last backup (in date and time format) recorded by the system during the email sending period
- Total objects (the number of backed-up messages or files) in the last successful backup
- Total size of backed-up messages or files in the last successful backup
- Daily backup summary provides a visual overview of the daily backup success
Organization-Level Backup Summary Legend
The Backup Summary column consists of color-coded bars representing the overall backup health of all active accounts in the organization. The following table defines these colors.
| Color Bars | Meaning | Descriptions |
|---|---|---|
| Very Healthy | Backups are completing successfully. | |
| Healthy | Minor issues occurred during back up and usually resolve within 24 hours | |
| Deactivated | Backups on these accounts are turned off. | |
| Unhealthy | Backups did not complete successfully on this day. |
Frequently Asked Questions (FAQs)
The following information represents questions frequently asked by our partners and their answers, provided by our product teams.
When will I receive the first report after opting in?
You will receive the first report on the fifth of every month, covering the previous month's backup performance. For example, if a partner opts in during August, their first report will arrive on September 5 (covering the August report).
Will the organization's owner receive the report email?
No. The system will only send emails to the email addresses registered by the partner in the Partner Portal.
Can I add an email address outside the partner or organization?
No. For security reasons, you can only add email addresses belonging to the partner or the organization itself as recipients.
Can I turn off the BSR email delivery toggle after I have turned it on?
Yes, as long as you have access, you can deactivate the BSR email delivery toggle at any time. However, you will no longer receive the BSR emails when the feature is deactivated.
Can I still download the report even if I opt out of email delivery?
Yes. In the UI, automatic email delivery and on-demand report downloads are separate features. You can still download reports from the Monthly Reports menu, even if you have not activated email delivery.
When will the system generate a report for download?
Every fifth of the month.
What is the maximum number of reports displayed on the list?
The dashboard will display a maximum of 6 months of BSR data. Be sure to download your reports before they expire after six months. Dropsuite's BSR reporting begins in September 2025, the date of this feature's implementation.
Why didn't I find this month's report on the list?
The system generates reports on the fifth of every month. If you haven't found the report yet, it's possible that the system hasn't generated it yet. You will need to wait until the next scheduled report date.
Who can access the 'Reports' tab related to BSR configuration?
This view is accessible to resellers and sub-resellers (except for the finance role) with limited editing permissions.
Why do some days in the report display "Unhealthy" or "Deactivated" even though backups are currently running?
The report reflects backup performance on the specific day that the system runs the report. Unhealthy means the backups on that day did not complete successfully. Deactivated means the system detected that backups were turned off for that account or organization during that time.