Moving a Tenant Between M365 and Google Workspace

Topic

This article describes the steps required when an Organization moves a Tenant between Microsoft 365 (M365) and Google Workspace (GWS).

Environment

NinjaOne SaaS Backup

Description

There are multiple scenarios that can occur when an Organization moves Tenants from M365 and Google Workspace or vice versa.

You will need to share details (organization, M365 & Google Workspace tenant) to support@dropsuite.com for validation from the backend. After validation, the team will share possible options for continuing the backup. We have two methods to choose from:  

Option 1:

1. We can rename the existing mailbox backups and have them deactivated. This would retain the previously backed-up Google Workspace data under them.
2. We can then add their M365 accounts to the backup, starting the M365 data backup.

Option 2:

1. We can switch the mailbox backups credentials from Google Workspace to M365.
2. In this method, the previously backed-up Google Drive data would be lost, however, the other old backups (Emails, Contacts, Calendars, Tasks) will be retained, and future backups will happen from M365 as the backup admin credential is switched. Shared Drives would be unaffected and data would be retained.