Frequently Asked Questions

Find answers to common questions when getting started.

Dropsuite IP list
This is a list of the IP a...
How do I get support for Dropsuite products?
At Dropsuite, we prioritiz...
Why is the Error “No Data Available” Displayed on the Restore Page?
When the selected date ran...
How Can a Restore be Cancelled?
Click the "System Status...
How Does the Restore Feature (Create Copy / Append / Overwrite / Skip) work?
Please use the below summa...
What Happens to Backup When an Organization Moves a Tenant from M365 to Google Workspace or Vice-Versa?
Please share details (orga...
What is the Difference Between eDiscovery Search & Advanced Search?
eDiscovery Search has addi...
What Rules and Procedures are Applied to Ensure the Erasure of Data Securely After Contract Termination?
We use Amazon Web Services...
Does the Backup Admin Require a Global Admin Role?
Yes, we require delegated ...
Are Backup Admin Credentials Stored and Handled Securely?
When we create a backup ad...
Is it possible to ingest email messages from old archives?
Email data can be ingest...
Why does the backup show more emails when fewer emails are under the mail server?
The number of emails or da...
What happens when Backup Admin is changed or its password is reset?
If the email address of th...
What’s the difference between Delta Backup & Full Backup?
We request that Microsoft ...
Can the Backup Admin be removed?
Archiver Product If...
Why are Domain Backups (SP, G&T) not backed up?
Backup (SharePoint, Groups...
Why is the “Login as Client” button missing for an NFR subscription?
As an NFR holds data of th...
Why does the "Last Backup" field show an old date in Archiver Product?
When mailboxes don't have ...

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