Partner Portal FAQ

William Shannon
William Shannon
  • Updated

Why did I receive the notification email "backup of the above mailbox can continue if you free up some space or increase the quota on the mail-server side?"

This notification is sent by Dropsuite to alert you that your space on the Microsoft side of your mailbox has reached capacity, therefore backups will stop. To alleviate this message, please log in to the M365 portal and increase the storage space for the user or request the user delete some items in their mailbox to make room for new items.

 

Why do I continue to get deactivated mailbox notifications long after the mailbox has been deactivated?

To change the frequency and cumulative count of deactivated mailbox emails, follow the steps below:

  1. Login to the Partner Portal
  2. On the left side of the page, click the Settings gear, then Notification Settings
  3. Where you see "mailbox deactivated," uncheck "get cumulative email count"

You are also able to change the frequency of emails received from this page.

If you continue to receive these emails after modifying the frequency and unchecking the "get cumulative email count," please reach out to support@dropsuite.com for further assistance.

 

Why am I receiving "undeliverable" emails from postmaster@dropsuite.com?

This occurs when the notification@dropsuite.com mailbox reaches capacity. A Dropsuite team member will remedy the issue as it arises. If you receive this email for an extended period of time, please contact support@dropsuite.com for further investigation.

 

Is the “Support Tickets“ page in the Partner Portal available for Sub-Partners?

No, it’s available only for direct partners and distributors with direct business with Dropsuite.

 

Why does it say "You have XX other account(s) registered under this email" when I login?

When an organization is created, an email is required to be set as the owner. Oftentimes, this is done multiple times, so when you go to log in, you see this notification. To alleviate this error, please reset your password for all of the organizations you wish to be able to directly log in to and make sure it is identical for each password reset.

 

What do I do if my login has been enabled but the link has expired?

If your login has been enabled by an administrator, but the link has expired, please ask the administrator to re-enable your login. Once this is done, you will receive another email link.

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