Frequently Asked Questions

Find answers to common questions about Dropsuite's Partner Portal.

Why did I receive the notification email "backup of the above mailbox can continue if you free up some space or increase the quota on the mail-server side?"
This notification is sent ...
Can I move organizations between data regions?
No, moving organizations b...
Why does it say "You have XX other account(s) registered under this email" when I login?
When an organization is cr...
How do change the owner of my partner in the partner portal?
Please send an email to su...
Why do I continue to get deactivated mailbox notifications long after the mailbox has been deactivated?
To change the frequency an...
What do I do if my login has been enabled but the link has expired?
If your login has been ena...
WORM Storage FAQ
WORM is an acronym for Wri...
How do I upgrade from Backup Only to Backup + Archive?
Log into Partner portal d...
How do I add to backup from the Partner Portal?
From the partner portal, ...
How do I find my Partner ID?
To locate your partner ID,...
Why am I receiving "undeliverable" emails from postmaster@dropsuite.com?
This occurs when the notif...
How can I locate an Organization ID?
From the Partner Portal, n...
Is the “Support Tickets“ page in the Partner Portal available for Sub-Partners?
No, it’s available only fo...
How do I reset an Organization’s Password?
The Reset Password process...