Troubleshooting & Frequently Asked Questions

Resolve issues and find answers to common questions about Google Workspace backup.

If my GWS tenant has more than one OU, can I deploy Dropsuite only to the OU I want to backup?
Yes, once you have downloa...
Autodiscover for Shared Drives
Overview Dropsuite’s ...
Why do the downloaded Google Workspace emails appear under one folder named "All"?
It is by design that all d...
Why do I see Shared Drive Backup Errors?
Please check if the Admin ...
How do I automatically deactivate a Google Workspace user’s backup?
You can suspend users from...
Why do archived users in a Google Workspace tenant have a backup error?
Accounts with an archived ...
In What File Format Will Google Drive Documents be Downloaded?
The downloaded Google Driv...