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Troubleshooting & Frequently Asked Questions
Resolve issues and find answers to common questions about M365 backup.
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What happens if my domain name changes in M365?
Dropsuite pulls the primar...
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Troubleshooting Authentication Issues
When facing authentication...
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Why is a mailbox missing on the Add Backup page?
Please check whether the E...
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Why is a Global Admin required for Public Folder Backup?
You must have a Global Adm...
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Is there any limit for the number of simultaneous restores?
If we restore multiple use...
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How do you back up multiple domains under the same M365 tenant?
Once the initial authentic...
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Can you rename a Backup Admin?
Yes, we can rename the Bac...
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Can I back up M365 home plan accounts?
No, we do not support M365...
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Do you backup members from a nested AD Group?
Yes, we can backup members...
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Is an Archived Team backed up?
An Archived Team is not ba...
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Do you back up SharePoint Site Pages?
Yes, we do backup SharePoi...
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Why are the approvals on Teams not rendered in the correct format?
On Microsoft Teams, Approv...
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Why does the PST format email download take more time?
PST format download takes ...
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Is the Recycle Bin on SharePoint or OneDrive backed up?
Microsoft API doesn't allo...
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Can you back up Teams Chat History & Files from an external team?
As the data resides on the...
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Is it possible to back up OneDrive alone without emails?
Through Microsoft API, we ...
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Are Shared Calendar Events or Sub-Calendars being backed up?
No, we only back up the de...
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Are meeting invitation responses being backed up?
No, meeting invitation res...
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Can I hide the Global Admin created by Dropsuite from all Groups & Teams?
Currently, there are no Mi...
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Is folder hierarchy preserved during email restore?
The Email Restore page has...
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When is the registered AD Group validated?
The registered AD Group Me...
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Are Shared Folders in OneDrive backed up?
Currently, Microsoft API o...
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Can we back up encrypted data (i.e., Microsoft Purview/ARM/IRM)?
We can back it up within t...
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Why does the value “Modified” in OneDrive / SharePoint show the Restored Date & Time?
This is by design; the col...
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Why are Authentication Errors seen under Group & Teams when the backup admin credential is already verified?
Please check if there are ...
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What happens when a Licensed Mailbox is converted to a Shared Mailbox?
Once a Licensed Mailbox is...
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What do you back up with Teams Backup?
We back up both public and...
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How does Microsoft 365 (M365) Backup work?
For a Microsoft 365 tenant...